From 1 October 2025, there will be a small change to how you manage your hospital or specialist referrals. You’ll now be supported directly through the NHS e-Referral Service (e-RS), which gives you more control and flexibility when booking your appointment.
What happens if I’m referred?
If your GP refers you to a specialist, you may be asked to book your own appointment using the NHS e-Referral system.
You’ll receive a letter within a few weeks explaining:
- What you’ve been referred for
- The hospital or clinic options available to you
- How to book your appointment
How to book or manage your referral
You can book or manage your appointment in a way that suits you:
- Online at www.nhs.uk/referrals
- By phone via the National Booking Service on 0345 608 8888 (Textphone: 0345 850 2250)
- Open Monday–Friday: 8am–8pm
- Weekends and bank holidays: 8am–4pm
If you have a question about your appointment or referral, please contact the hospital or service provider directly.
Additional support while you wait
We understand that waiting for specialist care can be difficult. There are local services that can help support your health and wellbeing during this time:
- Essex Wellbeing Service
Offers practical, emotional, and health support.
Call 0300 303 9988 or visit the Essex Wellbeing Service website
- My Planned Care
Visit www.myplannedcare.nhs.uk for estimated hospital waiting times and local support options.
- Patients Know Best
If you live in Mid and South Essex, you can access your hospital information (appointments, test results, letters) through the Patients Know Best portal. Find out more.
- NHS App
Download the NHS App for quick and secure access to your referrals, prescriptions, and health advice from your phone or tablet.
