The reception desk is available to take calls at both sites from 8.00am to 6.30pm on Mondays to Fridays. Between these times, appointments may be made and enquiries dealt with. Telephones will be switched on from 8.00am each morning at both sites.

Patients that we can dispense to collect medication at Tillingham Dispensary between 8.00am and 6:30pm Monday to Friday.

Please note: booked late afternoon GP and Nurse surgeries will be available at Tillingham only and for emergencies you will be directed there. 

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

You may be offered telephone advice if appropriate or, if the patient needs to be seen and is fit to travel, they may arrange for you to attend an Out of Hours Centre in Maldon or Chelmsford. If the patient is too ill to travel, a home visit may be arranged. Please do not simply attend A&E unless the problem is obviously serious as the triage service now operating there may well send you home to contact your GP service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Evening & Weekend Appointments Available

GP practices across The Dengie and South Woodham Ferrers are working together to provide the right services at a convenient time. We’ve listened to feedback from people in our local area and are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

• Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses (Advanced Nurse Practitioners (ANP's), Healthcare Assistants (HCA's), Practice Nurses), and Pharmacists.
• More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments and remote telephone appointments.
• Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally at Crouch Vale Medical Centre
• From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9 am to 5 pm on Saturdays.

When we asked local people what you wanted from these appointments you told us you wanted additional GP and Nurse appointments on weekday evenings and weekends. In response, we have an additional 15.5 hours of GP appointments and 9.95 hours of nurse appointments available each week (subject to bank holidays and Time to Learn afternoons).

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Benfleet Primary Care Network. You can find out more about The Dengie and South Woodham Ferrers Primary PCN website at The Dengie and SWF PCN

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

These appointments will not be available as walk-in appointments. You will need to book them in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the available appointments and which healthcare professional is the right person to help you.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.