Non-urgent advice: New Telephone System

New cloud-based telephony system call Daisy has been installed.

Please be aware that all incoming and outgoing calls will now be recorded.

Short and long briefings on the new "Total Triage" system, going live 3rd July 2024.

Non-urgent advice: Same Day Appointments from Wednesday 3rd July 2024

Welcome to Patchs! Your Surgery's New Online consultation service

Same day appointment request is changing

On Wednesday 3rd July we go live with PATCHS. Register now via the Patchs link below.

What is Patchs?

Patchs is a secure and convenient online consultation platform that allows you to quickly and easily access your GP services directly online.

  • It’s simple, easy and efficient same day / urgent requests.
  • Submit requests anytime from 7am to 3pm for same day urgent issues.
  • You can bypass all the telephone queues
  • It is NHS approved and secure. Only we, your practice, sees the information.
  • Just answer 4 simple questions regarding your symptoms or query.
  • Totally confidential and assessed by our health professional for same day response.

Benefits of Patchs for You:

  • Convenient and quicker than using the telephone
  • Frees up our telephone lines for people that cannot use PATCHS
  • AI telephone model for speech to text functionality
  • For same day urgent requests
  • You can submit requests on behalf of someone you care for
  • Getting quicker responses for admin queries
  • Creates more time for admin staff to deal with patient enquiries
  • Ensures we can more easily prioritise requests based on clinical urgency
  • Still allows you to book routine appointments for long standing, recurrent issues as normal through reception.

Getting Started with Patchs is Easy!

  1. Scan the QR Code: Look for the Patchs QR code posters displayed throughout our surgery. Simply use your smartphone camera to scan the code.
  2. Register via the link on the surgery website: Follow the on-screen instructions below to get online quickly
  3. Start Using Patchs:Once registered, all urgent, same day appontment requests can be submitted as mentioned above

Need Help?

We understand that using a new platform may require some assistance. See our website for help or pop in and speak to our receptionists who will be happy to help you get online and start using PATCHS.

Do you have a joint or muscle problem?

Please use the FREE getUBetter app designed and written by your local clinicians in Mid Essex. It offers local tips, advice, and exercises tailored to you and your stage of recovery.

Why is self-care important? Most musculoskeletal (MSK) injuries and conditions can be treated at home and get better without the need for a specialist appointment. getUBetter gives you the knowledge, skills, and confidence you need to improve your MSK health and lifestyle.

Who is getUBetter for? Anyone 18 or over who needs help with a joint or muscle problem.

What will I get? Instant and 24/7 access to a personalised programme Easy-to-follow self-progression exercises Daily tips and local guidance from day one Advice on where to seek help when needed Access to local treatments and services

Have Your Say

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Patient Access Survey

Please follow link to give feedback about how well you feel able to access services at the surgery. This survey is intended to be filled in after you have contacted the surgery for a particular episode: we wish to know how we are doing now, rather than have a general view of accessing services in the past.

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